Live
Remote Assistance
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| Do you need a quick
solution to a technical problem? With our live remote-assistance
tool, a member of our support team can view your desktop and share
control of your mouse and keyboard to get you on your way to a
solution. |
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How
to Get Support:
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| A member of our
support team will talk with you first to determine the nature of the
problem. |
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| You will find the
answers to security questions and system configuration requirements
on our FAQ
page. You can also view a demonstration
of a screen-sharing session. |
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How
It Works:
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Step 1: |
Once you are on the
phone with a member of our support team, you will be directed back
to this page to initiate the screen-sharing session. Simply click
the Start Session button.
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| Step 2: |
You are prompted to
download a small virus-free plug-in. |
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| Step 3: |
With your permission,
your support representative can view your screen and share control
of your mouse and keyboard. |
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| Step 4: |
You are in full
control of your computer at all times. You always have overriding
control of your mouse and keyboard, and you can end the
screen-sharing session at any time.
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