Now Hiring
Dispatcher · Beloit, WI
Your first office job starts here. Steady weekday hours, paid training, and no after-hours work.
About the role
We're Premier Technologies, a managed IT services provider in Beloit since 1998. We're looking for a dependable, organized Dispatcher to be the friendly voice our customers hear first.
If you've worked a register, a drive-thru, a front desk, or any job where you helped people all day, you already have the skills that matter most. We'll teach you the rest. Our technical team solves the IT problems. Your job is to make sure every request is captured accurately and keeps moving.
Your day: about 75% answering calls and creating tickets, about 25% reviewing new tickets.
What you'll do
- Answer customer calls in a friendly, professional way.
- Create service tickets with the customer's issue, contact info, and urgency.
- Ask simple follow-up questions so our technicians can start work quickly.
- Review new tickets for the correct type, priority, and category.
- Route tickets using our process, and flag urgent requests to the team.
- Keep customer and company information confidential.
What we're looking for
- Customer service experience (retail, fast food, restaurants, reception, or a call center.)
- A clear, friendly phone voice and patience with people.
- Good spelling, typing, and attention to detail.
- Organized, hard-working, reliable, and on time.
- Lives in or near Beloit, WI.
Why you'll like working with us
- Monday-Friday schedule with no after-hours calls.
- Real office and tech-industry experience for your résumé.
- A supportive team that answers your questions.
Our hiring process
- Fill out the short form below.
- We call you for a quick phone interview.
- We invite you to an in-person interview at our Beloit office.
Apply for the Dispatcher role
It takes less than two minutes.
We'll reach out by phone or email after we review your application.
